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Onity-support-team-2x1-01 Onity support team
We'll get the door.
Our dedicated and committed employees work diligently to resolve customer issues as quickly and professionally as possible.
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We're here for you
Global Service. Local Support.

We are committed to providing you with the highest levels of service.

Our global team of experienced service providers, combined with a network of local representatives in 125 countries, understands and values the need for quick and efficient service when it comes to electronic security solutions.

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Our door is open
Global sales and support network that spans over 125 countries
Before the Sale
Right from the start, we're hands on.
Personal visit including a complete demonstration*. Relationships matter.
Security Review
Technical and security consultation. We’ll help you get the most from our solutions.
Site Survey
Comprehensive site survey of your property. The more we understand, the better our solution.
During the Sale
Getting it right, no matter what.
Installation of system by Onity's authorized personnel. To ensure your systems work perfectly from day one.
On-site training for your entire staff. We're there for you.
After the sale service.
Getting it right, no matter what.
Guaranteed replacement on qualified Onity parts with our limited or extended warranty for products under 10 years old.
Support in 125 countries
Tech support available from 5AM PST to 7PM PST seven days a week (emergency support available after hours)
Extended Services Program
*These services are specific to Onity's electronic locking solutions product line and may vary based on region, location, or channel provider.
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Still have questions?
We’re here to help.
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